Refund Policy

Returns

• Items must be unused, in original condition, and with all tags/labels attached.
• Original packaging is preferred for soft goods (e.g., clothing) but not strictly required.

• Customized or personalized items (e.g., monogrammed apparel).
• Items damaged by misuse, washing, or alteration.

• Gift cards.

How to Initiate a Return/Refund

1. Contact Customer Service：
   • Email: [email protected]
   • Phone: +1 610-266-1491
   • Provide your order number and request details (no reason required).
2. Return Shipping：
   • Return Address：
     Journeys Kidz
     172 Lehigh Valley Mall
     Whitehall Township, PA 18052
     USA
   • We cover all return shipping costs for orders within the U.S.

Refunds

• Processing Timeline：
  • Refunds are issued within 5–7 business days after receiving and inspecting the returned item.
  • Credits will be applied to your original payment method.
• Full Refund Guarantee：
  • No restocking fees, hidden charges, or eligibility restrictions.
  • For damaged or defective items, we offer expedited refunds or free replacements.

Exchanges

• Free Exchanges：
  • Contact us to request a size/color exchange (no reason required).
  • We will ship the replacement item at no cost once the original is received.

Gifts

• Gift Returns：
  • Recipients may request a refund or exchange without notifying the giver.
  • Refunds for gifts can be issued as store credit (valid for 1 year) or to the original payment method (if provided).

Shipping Details

• Free Shipping：
  • All U.S. orders qualify for free standard shipping—no minimum purchase required.
• Tracking：
  • All orders and returns include free tracking.

Contact Us

• Customer Service：
  • Email: [email protected]
  • Phone: +1 610-266-1491